Refund policy

REFUND / RETURN POLICY

Adorn by Uzma — Refund Policy 

We want you to love your piece. If something isn't right, here's how returns and exchanges work.

Returns & Exchanges

We accept returns or exchanges within 7 days of delivery, provided the item is unused, unworn, and in its original packaging with all tags attached. To start a return, contact us at [your business email] with your order number and reason for return.

Non-Returnable Items

For hygiene reasons, earrings cannot be returned or exchanged unless they arrive defective or damaged. Custom or made-to-order pieces are final sale.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the item and packaging, and we will arrange a replacement or full refund at no additional cost to you.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days. For Cash on Delivery orders, refunds will be issued via [bank transfer / store credit — specify which] since no original payment method exists to refund to.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect, in which case we cover return shipping.

Contact Us

For any questions about returns or refunds, reach us at adornbyuzma@gmail.com